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Terms & Conditions

A legal disclaimer

Terms & Conditions – CBT_BY_EC

These Terms & Conditions set out the agreement between CBT_BY_EC (“the Therapist”) and clients (“you”) engaging in therapy sessions. By booking and attending sessions, you agree to the following terms:

Terms & Conditions - the basics

1. Confidentiality

  • All sessions are confidential. Information will not be shared without your consent, except where there is a legal or safeguarding obligation (e.g., risk of harm to self or others, child protection, or court order).

  • Brief, anonymised notes are kept securely and in line with professional and data protection requirements.

  • 2. Sessions

  • Sessions last 1hr unless otherwise agreed.

  • Sessions take place online

  • Consistency is important for progress; regular attendance is encouraged.

  • 3. Payments

  • Payment is due 24 hours before session

  • Payment can be made via [bank transfer / PayPal / card].

  • Unpaid sessions will not proceed.

  • 4. Cancellations & Refunds

  • At least 48 hours’ notice is required to cancel or reschedule a session without charge.

  • Cancellations made with less than 48 hours’ notice will be charged in full.

  • Refunds for pre-paid sessions are available only when cancellations comply with the refund policy.

  • “No-shows” are non-refundable.

  • 6. Therapist Responsibilities

  • The Therapist will provide therapy in line with professional standards, ethics, and best practice.

  • The Therapist will maintain professional boundaries and create a safe, respectful environment.

  • If the Therapist is unwell or unable to attend, an alternative date will be arranged.

  • 7. Client Responsibilities

  • You agree to attend sessions on time and to engage in the process as fully as you feel able.

  • You are responsible for informing the Therapist of any changes in your circumstances that may affect therapy.

  • Aggressive, abusive, or inappropriate behaviour will not be tolerated and may result in termination of therapy.

  • 8. Ending Therapy

  • You may end therapy at any time. It is recommended to discuss this with the Therapist to allow for a planned ending.

  • The Therapist may suggest ending or referring you on if therapy is no longer suitable.

  • 9. Emergencies

  • CBT_BY_EC does not provide crisis services.

  • If you are in immediate danger or crisis, please call 999 (UK), go to your nearest A&E, or contact Samaritans on 116 123.

  • 10. Governing Law

  • These Terms & Conditions are governed by the laws of the United Kingdom.

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